Conflict Without Collapse™: People Manager Practice Lab

You can respond to conflict as a manager without avoiding your authority, misusing it, or carrying unresolved situations until you are exhausted and resentful. 

Participants leave with: 

• A Manager Conflict Decision Map for determining whether a situation requires coaching, feedback, boundary-setting, accountability, formal intervention, or repair. 

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• A Difficult Conversation Planner​

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• Language for addressing performance or behavior without shaming, avoiding, or overexplaining. 

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• A leadership commitment identifying one management practice you will change. 

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